Frequently Asked Questions
Everything you need to know about your Nana Jacqueline experience.
When will my order ship?
Orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information. Pre-order items will ship according to the date indicated on the product page.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that items marked as Final Sale or intimate apparel are not eligible for return.
How do I find the right size?
Nana Jacqueline pieces generally follow a slim, feminine fit. We recommend referring to the specific size guide located on each product page or contacting our styling team for personalized advice.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international orders may be subject to local duties and taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. We also offer flexible payment options through Afterpay and Affirm for eligible customers.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact us within 1 hour of placement. Once an order has been processed by our warehouse, it cannot be modified.