Returns & Exchanges
At Nana Jacqueline, we want you to feel confident and elegant in your purchase. If you are not completely satisfied, we accept returns of unworn, unwashed, and unaltered items with original tags attached within 14 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original Nana Jacqueline packaging, ensuring all luxury tags and security seals remain intact.
Ship Your Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing